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DISASTER RECOVERY AUSTRALIA

24/7 Rapid Response

Restoring Australia, One Disaster at a Time. Your Dedicated Recovery Experts.

XTRACARE SURFACE SOLUTIONS, AUSTRALIA
A Solution For Every Surface.

Welcome to Xtracare Surface Solutions, Australia, we specialize in serving the insurance industry, commercial and residential with our rapid response 24/7 disaster recovery. From structural and subfloor drying, water extraction, carpet cleaning, mould remediation, concrete grinding and more, we have the solution to restore and repair any surface. 

Equipped with an astonishing range of building & construction equipment we deliver results above and beyond expectations efficiently. Let our fully trained expert technicians tackle the work. 

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WHY XTRACARE?...

Experience:

Over 15 years of direct, hands-on experience in insurance restoration. We have delivered thousands of successful jobs across residential, commercial, and industrial sites. Our long-term relationships with insurers, builders, and loss assessors reflect trust built on consistent, high-standard outcomes.

Rapid Response:

Our structure is built for urgency. We operate with dedicated rapid-response crews trained to mobilise immediately, supported by logistics protocols that minimise downtime and maximise site readiness—day or night.

Communication & Efficiency:

Clear, consistent communication is standard—not optional. We provide real-time updates, detailed reports, and direct points of contact, ensuring all stakeholders stay fully informed at every stage. This reduces miscommunication, speeds up decision-making, and keeps projects on track.

Insurance Compliance:

Our internal systems align with all major insurer compliance frameworks. From moisture readings and photos to scoping reports and final validation, we document every step. This ensures defensible files, smoother approvals, and zero friction with insurers or assessors.

Capacity:

We are not a small crew operator. Our team includes certified technicians across all service lines, supported by a fleet of commercial-grade equipment. We can scale quickly to meet demand—whether it’s a single high-risk job or multi-site disaster response.

Technology-Enabled Efficiency:

We use industry-leading tools including thermal imaging, digital moisture mapping, cloud-based job tracking, and electronic reporting. This enables faster, more accurate assessments and streamlined documentation—ensuring accountability, transparency, and data integrity across all jobs.

“I can’t speak highly enough of Xtracare Surface Solutions. From the moment the job began, their professionalism and attention to detail were clear. I was kept informed at every stage, and nothing was ever too much trouble. The entire process was smooth, stress-free, and handled with genuine care."

Customer, VIC Australia

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